1500 Privacy Policy — How We Protect Your Data
User privacy is a top priority at 1500. This document explains what information we collect, how it is used, how we store and protect it, and your rights as a user in Malaysia. Please read carefully before using our services.
Effective date: January 2026 | Version 1.0
1. Information We Collect
When you register or use the 1500 platform, we may collect various types of information to ensure our services function reliably and securely for all users in Malaysia.
Account Information
Includes your username, email address, phone number, and any other information you provide during registration. This information is required to create and manage your account on the 1500 platform.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and language settings. This information helps us optimise the platform experience across the range of mobile devices used by users in Malaysia.
Payment Information
All transactions are processed in Malaysian Ringgit (RM / MYR). We retain transaction records including amounts, dates, payment methods (FPX, TNG e-Wallet, DuitNow QR), and verification status. We do not store credit card information or bank account details directly — sensitive data is handled by licensed payment providers.
Platform Usage Data
We record game history, betting activity, login logs, and interactions with the platform. This data is used to detect suspicious activity, improve the user experience, and meet internal audit requirements.
2. How We Use Your Information
Information collected by the 1500 platform is used solely for legitimate purposes directly related to the services we provide. The following are the primary purposes for which user data is used:
- Account management: Allows you to log in, manage your settings, and access all services within your account.
- Transaction processing: Verifying deposits and withdrawals in RM, and maintaining accurate financial records.
- Platform security: Detecting and preventing fraud, money laundering, and unauthorised access to user accounts.
- Customer support: Resolving enquiries, complaints, and technical issues reported by users.
- Service improvement: Analysing usage patterns to improve platform design, speed, and overall user experience.
- Legal compliance: Meets reporting and audit requirements in accordance with applicable laws in Malaysia.
1500 will not use your data for third-party advertising purposes without your explicit consent.
3. Cookies & Session Tracking
The 1500 platform uses cookies and similar session tracking technologies to enhance platform functionality and security. Cookies are small data files stored on your device when you access our website or app.
Types of Cookies Used
- Session cookies: Maintains your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as language and display settings so they do not need to be reconfigured on your next visit.
- Analytical cookies: Helps us understand how users interact with the platform so we can improve navigation and overall performance.
You can manage or block cookies through your browser settings. Please note, however, that blocking certain cookies may affect the functionality of the 1500 platform, including your ability to stay logged in.
4. Data Storage, Security & Sharing
Data Security
All user data is stored on servers protected with industry-standard encryption. Access to the user database is restricted to authorised personnel only, and all access is logged for audit purposes. 1500 uses the HTTPS protocol to ensure all communication between your device and our servers is fully encrypted.
Retention Period
Account information and transaction records are retained for as long as your account is active, or as long as required to comply with legal obligations. Following account closure, certain data may be kept for a period prescribed by applicable regulations before being securely deleted.
Sharing with Third Parties
1500 does not sell, rent, or share users' personal information with third parties for commercial purposes. Information may only be shared in the following limited circumstances:
- Authorised payment providers for processing deposits and withdrawals in RM.
- Relevant authorities where required by law or court order.
- Technical service providers bound by strict confidentiality agreements.
5. User Rights & How to Contact Us
As a 1500 platform user, you have certain rights regarding your personal information. These rights can be exercised by contacting our support team.
Right of Access
You have the right to request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe, subject to identity verification.
Right to Rectification
If any information we hold is inaccurate or out of date, you have the right to request a correction. You may also update certain details directly through the account settings within the 1500 platform.
Right to Erasure
You may request the deletion of your account and personal data. Such requests are subject to mandatory record-keeping requirements under Malaysian law and the platform's internal financial policies.
Policy Changes & Contact Us
1500 reserves the right to update this Privacy Policy from time to time. Significant changes will be communicated through the platform. For any enquiries, data access requests, or privacy-related complaints, you may contact us by email at [email protected]. Further information on platform usage is also available on the FAQ us.